Terms Of Service
Esperiri is operated by Esperiri Milano S.r.l.s. (“Company“, “we”, “us” or “our”). Please read these Terms of Service (“Agreement“) carefully, as it constitutes legally binding terms and conditions and applies to your use of (a) the website located at www.esperiri.com and all corresponding web pages associated with the foregoing URL (“Site“) and (b) any content, information, features, functionality and services offered by us through the Site (collectively, and together with the Site, the “Services“). This Agreement applies whether you are accessing the Services via a wireless or mobile device, a personal computer or any other technology or device (each, a “Device“). This Agreement does not cover other services, websites or any corresponding content, features, and activities made available by any other company or third party, unless specifically stated.
This Agreement applies to all users of the Services, whether or not you have registered for same, and by using the Services you agree to comply with this Agreement and any additional terms and conditions that we provide to you in connection with your use of, or access to, same, including, without limitation, the Interior Design Online Page (“Additional Terms“). Our Privacy Policy is hereby incorporated into this Agreement by reference as though fully set forth herein.
1. Description of the Services
Subject to the terms of this Agreement, the Services will enable registered users of the Site to connect with interior design professionals (the “Interior Designer“). The Interior Designer will provide registered users with interior design expertise based upon a package fee structure as detailed in the The Shop Page.
1.1 Interior Design Online Packages
1.1.1 Process
Once you purchase one of our Interior Design Package, we will pair you with an Interior Designer. The first engagement consists of an initial consultation in which the Interior Designer will review your shared materials and/or talk to you through a phone or video call to scope the space and obtain information regarding your project (the “Project“).
The Interior Designer will then start working on the deliverables of the selected interior package. The duration of this second phase depends on the size and complexity of each project so it will be estimated and communicated to the Client after Initial Consultation. If needed the project timeline can be estimated and communicated before purchasing the Interior Design Package.
Deliverables will be shared upon completion so to allow the Client to have enough time to go through them and make the necessary comments. Interior Designer will then revision the deliverables according the client’s feedbacks (for more details about feedback and revision session, please refer to paragraph “Design Revisions & Project Deliverables”.
On-site visit and furniture procurement will occur only if the Client has purchased them and will happen according each project specific timeline and Client’s needs.
1.1.2 Design Revisions & Project Deliverables
As stated in Interior Design Online Page there are 3 standard design packages and deliverables are reported here below:
| Interior Design Package | The Architecture Package | The Full Optional Package | |
| Concept Board | Included | Included | Included |
| Moodboards with colour palette & materials | Included | Included | Included |
| Furniture Layout (2d drawings) | Included | Included | Included |
| Furniture Proposal | Included | Included | Included |
| Ambience Decoration | Included | Included | Included |
| Revisions* | 2 Revisions | 2 Revisions | Unlimited Revisions** |
| Internal Wall Division | Included | Included | |
| Elevations | Included | Included | |
| Electrical & Plumbing | Included | Included | |
| 1 On-Site Visit | Included | ||
| Shopping List with Finishing Selection | Included | ||
| Furniture Procurement | Included | ||
| Furniture Transportation & Installation | Optional | ||
| 3D rendering (1 render per ambience) | Optional | Optional | Optional |
| Virtual Reality | Optional | Optional | Optional |
*Revision: a revision constitutes a change or variation to an initially presented—or in-progress—design concept, and is typically a change of less than 1/4 of the design. A revision is simply meant to be a slight modification or course correction to progress toward the final design. A new design concept is not considered a revision. This means that a new design concept would be an addition to the project, and would need to be estimated separately, in addition to the current project estimate.
**Unlimited Revisions: proposal reviews will be processed until customer confirms the internal layout and product selection. In case customer expectations require more than a common-sense review process, extra reviews will be charged on a hourly rate basis.
We reserve the right to modify any of the 3 standard design packages according to Client request. In this case an ad-hoc pricing will be shared privately via e-mail.
2. Payment Requirements and Terms
2.1 Orders
Your use of the Services will be priced as per the interior packages displayed in the Shop page. Esperiri Milano S.r.l.s. reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Esperiri Milano S.r.l.s. believes that client conduct violates applicable law or is harmful to Esperiri Milano S.r.l.s.’s interests.
2.2 Refunds
The Services are generally not refundable. All Sales are final. We reserve the right, however, to provide you with a refund and/or a credit if we deem, in our sole discretion, such is appropriate given the circumstances.
Expiry of purchased design packages. Unused Purchased Design packages expire after one (1) year from their original purchase date.
2.3 Payment Requirements
The fees and charges for the Services are detailed in The Shop Page and you hereby agree to pay in full the prices and fees (including, without limitation, all applicable taxes) for any purchases that are made using your User Account(s) via a payment method acceptable to us, in our sole discretion, at the time of purchase. If payment is not received by us from your credit or debit card issuer or its agents or other payment service provider, you agree to promptly pay all amounts due upon demand by us. Prices are subject to change in our sole discretion. By accepting our proposal and making a payment, you agree to pay the full total quoted proposal value. Esperiri Milano S.r.l.s. can chose at its sole discretion when payments are due and stop services at any time if requested payments are not made. Esperiri Milano S.r.l.s. has the right at its sole discretion to use the client’s credit or debit card on file to pay for design hours.
2.4 Payment Method
The Site accepts certain debit and credit cards as described on the Site as forms of payment, subject to certain restrictions, including, without limitation, territory restrictions, bank/payment card restrictions, spending limits, third party service provider restrictions or otherwise, which may prevent the processing of your purchase. If a transaction has been declined online due to payment card issues, please ensure all data is correct and resubmit. If the transaction is not accepted online, you will be unable to use that card for your transaction and should use another card. If a payment card company is being used for a transaction, we may obtain a pre-approval from the applicable payment card company for an amount up to the amount of the order. All purchases of products and services through the Services are final once you click the “Purchase” button and billing to your payment card occurs at such time or shortly thereafter. We shall not be liable to you, in any capacity, should your transaction be declined or otherwise not accepted by your payment card company.
2.5 Taxes
You are responsible for any taxes imposed on any fee-based transactions conducted on or in connection with the Services and applicable taxes may be added to the amount charged for the applicable transaction on the Site. Fee-based transactions on the Site may include, without limitation, sales tax, use tax and any other applicable taxes, which may be based on various factors, including, without limitation, the bill-to address and tax rates in effect at the time your transaction is completed.
2.6 Electronic Signature and Contracts
Your use of the Services includes the ability to make purchases electronically. You acknowledge that your electronic submissions constitute your intent to promptly pay for all such purchases. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into in connection to the Service, including, without limitation and to the full extent allowed by law, notices of cancellation, policies, contracts, amendments and otherwise.
3. Furniture Procurement – Purchasing on behalf of the Client
Please notice that this service is available only for the Full Optional Package, which is quoted on a case-by-case basis.
3.1 Third Party Purchases
Esperiri Milano S.r.l.s.’s purchasing department assists Clients in purchasing items sourced by their Designer for the agreed fee as reported in the initial project ad-hoc quotation. At no time does Esperiri Milano S.r.l.s. take title to or possession of the personal property purchased by a Client. Title to and possession of such personal property passes directly from the selling vendor to a Client. Esperiri Milano S.r.l.s. has no involvement in the consummation of a contract between clients and Vendors. Accordingly, Esperiri Milano S.r.l.s. has no liability or responsibility for any matter arising out of the transaction between Clients and Vendors. Vendors will collect the cost of the furniture from the Client in advance of placing orders. Vendor terms and conditions apply to these purchases, including return policies and shipping costs.
3.2 Furniture Transportation
The Vendor is responsible for arranging all deliveries according to the vendor’s terms and pricing unless otherwise agreed between the Vendor and the Client. Any returns and exchanges of furniture and/or items for whatever reason are the sole responsibility of the client. Esperiri Milano S.r.l.s. does not give any warranties or guarantees and is free of liability as it relates to furniture and/or items purchased on behalf of the client. It is the responsibility of the client to check custom order quotes and/or order confirmations for accuracy. Esperiri Milano S.r.l.s. does not take responsibility for any orders placed incorrectly with the client’s approval. Esperiri Milano S.r.l.s. is not responsible for delays or cancellations on behalf of vendors.
4. Furniture Installation
We may offer to assist Clients with installation of furniture (“Installation”) for a fee, which will be set forth on the Service. To facilitate Installation, Esperiri Milano S.r.l.s. may provide third party contractors personal information to identify location and costs, and facilitate Installation.
5. Personal Information
We respect your privacy and the use and protection of your personally identifiable information. In the course of your use of the Services, you may be asked to provide certain personalized information about you to us (such information referred to hereinafter as “Personal Information“). Our information collection and use policies with respect to the privacy of such Personal Information are set forth in the Privacy Policy. We encourage you to read the Privacy Policy, and to use it to help make informed decisions. You acknowledge and agree that you are solely responsible for the accuracy and content of Personal Information.
6. Contract Termination
If you breach any of the terms in this Agreement, we will have the right to suspend, disable, or terminate your access to or use of the Services, in our sole discretion and without prior notice to you. We will not be liable to you or any third party for termination of your access or use of the Services. Any suspension or termination will not affect your obligations to us under this Agreement (including, without limitation, ownership, indemnification and limitation of liability), which by their sense and context are intended to survive such suspension or termination.
7. Contract Modifications
We may modify this Agreement from time to time and at any time in our sole discretion. We will post or display notices of material changes on the Services and/or notify you via other electronic means. The form of such notice is at our discretion. Once we post or make the modifications available on the Services, these changes become effective immediately, and, if you use the Services after they become effective, it will signify your agreement to be bound by these changes. We recommend that you check back frequently and review this Agreement regularly so you are aware of the most current rights and obligations that apply to you.
8. Obligor Authorization
If you are using the Services, in whole or in part, on behalf of any business, organization or other third party (each, an “Obligor“), then you hereby represent and warrant that (a) you have the full right, power and authority to enter into this Agreement on behalf of the Obligor and to create a legal, valid and binding obligation on Obligor enforceable against Obligor in accordance the terms hereof; (b) all corporate, organizational and other proceedings required to be taken by Obligor to authorize your agreement to, and performance under, this Agreement have been taken and all necessary licenses, authorizations, permits, consents and approvals required have been obtained; and (c) your use of the Services on behalf of the Obligor does not and shall not violate any applicable law, rule or regulation or require any additional consent or other action by any other person or entity. IN THE EVENT YOU ARE USING THE SERVICES, IN WHOLE OR IN PART, ON BEHALF OF AN OBLIGOR, THE TERMS “YOU” AND “YOUR” AS USED IN THIS AGREEMENT SHALL MEAN, COLLECTIVELY, YOU AND THE OBLIGOR, AND THIS AGREEMENT SHALL BE, JOINTLY AND SEVERALLY, BINDING UPON AND ENFORCEABLE AGAINST YOU AND THE OBLIGOR FOR ALL PURPOSES HEREUNDER.
9. User Registration
In order to access and use the Services, we require that you register on the Site and have a unique username and password combination (“User Credentials“) and provide certain additional information, which may include, without limitation, your email address, legal name, date of birth, country of residence, zip code, your physical address, telephone number(s), applicable payment data and related information (collectively, a “User Account“). You represent and warrant that all registration and account information you submit is truthful and accurate and you shall maintain and promptly update the accuracy of such information. Further, if you elect to become a registered user of the Services, you are responsible for maintaining the confidentiality of your User Credentials, and you shall be responsible and liable for any access to or use of the Services by you or any person or entity using your User Credentials, whether or not such access or use has been authorized by you or on your behalf, and whether or not such person or entity is your employee or agent. You agree to immediately notify us of any unauthorized use of your User Credentials or User Account, or any other breach of security. It is your sole responsibility to (a) control the dissemination and use of your User Credentials and User Account, (b) update, maintain and control access to your User Credentials and User Account, and (c) cancel your User Account on the Services. We reserve the right to deny access, use and registration privileges to any user of the Services for any reason, including, without limitation, if we believe there is a question about the identity of the person trying to access any account or element of the Services. We will not be responsible or liable for any loss or damage arising from your failure to comply with this Article 5.
10. User Account Termination
10.1 Cancellation procedure
If you desire to terminate this Agreement, you must submit a cancellation request to us in writing to hello@esperiri.com. Cancellation requests provided by phone, physical mail or other means, or sent to any other Company email address or electronic contact, will not be honored.
10.2 Upon Cancellation
Upon our receipt of your cancellation request in accordance with the terms hereof, we will terminate and deactivate your account within a reasonable time thereafter (i.e., within a period of about 30 days), which shall include the permanent removal of all of your materials, content and information, including, without limitation, User Materials (as defined herein), from the Services (collectively, “User Content”), subject to third party response and performance times, legal requirements and the advice of legal counsel.
11. Unauthorized User Conduct
The use of the Services for unlawful or harmful activities is not allowed and you are solely responsible for your conduct in connection with the Services. You represent, warrant and agree that, while using the Services, you shall not:
a) engage in or encourage conduct that would violate any applicable law, rule, regulation, judicial or government order or give rise to civil liability or violate or infringe upon any intellectual property, proprietary, privacy, moral, publicity or other rights of ours or of any other person or entity;
b) take any action that is or is likely to be unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy or publicity rights, harassing, profane, obscene, vulgar or that is patently offensive, promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
c) submit, upload, transmit, display or otherwise make available through the Services any material that you do not have a right to make available under any law, rule or regulation or under contractual or fiduciary relationships (such as inside information, proprietary or confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), or otherwise creates a security or privacy risk for any other person or entity;
d) engage in or encourage conduct that adversely affects or negatively reflects our Company, or our affiliates, the Services, our goodwill, name or reputation or causes duress, distress or discomfort to us or anyone else, or discourage any person or entity from using all or any portion, features or functions of the Services, or from advertising or becoming a supplier to us in connection with the Services;
e) submit, upload, transmit, display or otherwise make available through the Services any material that contains a software virus, worm, spyware, Trojan horse or other computer code, file or program designed to interrupt, impair, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
f) modify, disrupt, impair, alter or interfere with the use, features, function, operation or maintenance of the Services or the rights or use or enjoyment of the Services by any other user;
g) impersonate any person or entity or falsely state or otherwise represent your affiliation with a person or entity; or
h) modify, reverse engineer, decompile or disassemble any part of our Site, whether in whole or in part, or create any derivative works from any part of the Services, or encourage, assist or authorize any other person to do so.
We assume no responsibility for monitoring the Services for inappropriate content or conduct. If at any time we choose in our sole discretion to monitor the Services, we nonetheless assume no responsibility for any upload, submission, and distribution of texts, images, material, information, and communications by you (collectively, “User Materials“), and assume no obligation to modify or remove any User Materials, and no responsibility for the conduct of any user. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates, or is suspected of violating, this Article 10, including, without limitation, reporting you to law enforcement authorities. Further, you acknowledge, consent and agree that we may access, preserve and disclose your account and registration information and any other content or information if required to do so by law or if based on a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) comply with the legal process; (b) enforce this Agreement; (c) respond to claims that any content or information violates the rights of any third party; (d) respond to your requests for customer or technical service; or (e) protect our rights, property or personal safety, and that of our users or any third parties.
12. Company Proprietary Rights
12.1 Retention of Rights
As between you and us, we own, solely and exclusively, all right, title and interest in and to the Services and all content, information and materials contained and/or made available through or in connection with the Services (excluding User Materials) (“Company Content“), and all such Company Content is protected, without limitation, under Italian State law, as well as applicable foreign laws, rules, regulations and treaties. The term ” Company Content” includes, without limitation, all audio/visual content, artwork, photographs, illustrations, graphics, logos, copy, text, computer code, application and other software, music (including the musical compositions therein), data, user interfaces, visual interfaces, information, materials, and all copyrightable or otherwise legally protectable elements of the Services, including, without limitation, the design, selection, sequence, look and feel, and arrangement of the Services, and any copyrights, trademarks, service marks, trade names, trade dress, patent rights, database rights and/or other intellectual property and/or proprietary rights therein (including with respect to any content contained and/or made available in any advertisements or information presented to you via the Services). Unless the context clearly requires otherwise or we explicitly set forth in writing, the term “Services” includes “Company Content” as well.
12.2 Restrictions
The Services are to be used solely for your non-exclusive, non-assignable, non-transferable and limited use and for no other purposes. You must not alter, delete or conceal any copyright, trademark, service mark or other notices contained on the Services. We require users to respect our copyrights, trademarks, and other intellectual property rights and shall enforce same. We likewise respect the intellectual property of others. If you believe that the Services contain elements that infringe your copyrights in your work, please follow the procedures set forth in Article 12 below.
12.3 Intellectual Property Rights
The service marks and trademarks of Esperiri Milano S.r.l.s., including without limitation “Esperiri Milano S.r.l.s.”,“esperiri.com”, the Esperiri Milano S.r.l.s. logo, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Esperiri Milano S.r.l.s.. Any other trademarks, service marks, logos and/or trade names appearing via the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
13. Promotions
Esperiri Milano S.r.l.s. may from time to time provide certain promotional opportunities, contests, and sweepstakes to Users. All such promotions will be run at the sole discretion of Esperiri Milano S.r.l.s., and can be activated, modified or removed at anytime by Esperiri Milano S.r.l.s. without advance notification and the liability of any of Esperiri Milano S.r.l.s.’s partners pursuant to such promotional opportunities, contests and sweepstakes shall be limited pursuant to the Disclaimer and Limitation of Liability section of these Terms.
14. Customer Support
For assistance with technical issues or customer support inquiries in connection with the Services, please refer to our Contact Us page or contact hello@esperiri.com.
15. Third Party Services and Content
The appearance, availability, or your use of (a) URLs or hyperlinks referenced or included anywhere in connection with the Services or any other form of link or re-direction of your connection to, with or through the Services, or (b) any third party websites, content, data, information, applications, goods, services or materials (collectively, “Third Party Services“) does not constitute an endorsement by, nor does it incur any obligation, responsibility or liability on our part, our affiliates, or any of their respective successors and assigns, directors, officers, employees, representatives, agents, licensors, advertisers, suppliers, operators or service providers. We do not verify, endorse, or have any responsibility for Third Party Services and any third party business practices (including, without limitation, their privacy policies), whether the Services’ or Company’s logo and/or sponsorship identification is on the Third Party Services as part of a co-branding or promotional arrangement or otherwise. If any Third Party Services you interact with obtains or collects personal information from you, in no event shall we assume or have any responsibility or liability. Accordingly, we encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each Third Party Service you use. You are responsible for and assume all risk arising from your use or reliance of any third party services.
15.1 Contractors
Contractors, such as but not limited to handymen, painters, millworkers, plumbers, carpenters, general contractors (GCs) are independent third parties of Esperiri Milano S.r.l.s.. Esperiri Milano S.r.l.s. can recommend contractors to the client but it is the decision of the client which contractor to choose. Esperiri Milano S.r.l.s. does not give any warranties or guarantees and is free of liability as it relates to contractor services. Esperiri Milano S.r.l.s. is not responsible for delays, mistakes or cancellations of contractors.
15.2 Advertisements
From time to time, you may choose to communicate with, interact with, or obtain Third Party Services from our advertisers, sponsors, or other promotional partners (collectively, “Advertisers“) found on or through the Services or via a hyperlinked website or platform. All such communication, interaction and participation is strictly and solely between you and such Advertisers and we shall not be responsible or liable to you in any way in connection with these activities or transactions (including, without limitation, any representations, warranties, covenants, contracts or other terms or conditions that may exist between you and the Advertisers or any goods or services you may purchase or obtain from any Advertiser).
16. Marketing
We reserve the right to photograph and videograph the finished project upon completion and post the images to our website, Houzz, Facebook, Twitter, Instagram, Pinterest, Yelp, YouTube & Vimeo pages, as well as various shelter publications. The client’s name will not be used in conjunction with the images unless given permission by the client.
17. Disclaimer
the services and all company content, products, and user materials made available on, through or in connection therewith, including in connection with any third parties, are provided on an “as is” and “as available” basis, without any representation, warranty or condition of any kind, express or implied, or any guaranty or assurance that the services will be available for use, or that any products, features, functions, services or operations will be available or performed as described. all implied representations, warranties and conditions relating to the services and the site, and all company content, products, services and user materials are hereby disclaimed.
No advice or information, whether oral or written, obtained from us or through the services will create any warranty not expressly made herein. you are solely responsible for all of your communications and interactions through the use of the services.
18. Limitations of liability
You understand and agree that, to the fullest extent permissible by law, we, our affiliates, and their respective successors and assigns, officers, directors, employees, agents, representatives, licensors, operators, service providers, advertisers and suppliers, shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the services or from this agreement, including, without limitation, compensatory, consequential, incidental, indirect, special or punitive damages.
To the maximum extent permitted by applicable law our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.
Without limiting the foregoing, we are not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the Services. You understand, acknowledge and agree that you are assuming the entire risk as to the quality, accuracy, performance, timeliness, adequacy, completeness, correctness, authenticity, security and validity of any and all features and functions of the Services, including, without limitation, User Materials and Company Content associated with your use of the Services.
You are hereby expressly advised not to rely upon the timeliness or performance of the Services for any transactions or User Content. Some jurisdictions do not allow for the exclusion of certain warranties or certain limitations on damages and remedies, accordingly some of the exclusions and limitations described in this Agreement may not apply to you.
19. Force Majeure
We shall not be deemed to be in default of or to have breached any provision of this Agreement as a result of any delay, failure in performance or interruption in connection with any product or service offered by us or any third party resulting directly or indirectly from any cause beyond our reasonable control, including, without limitation, an act of war or terrorism, failure of electricity supply, systems or connections, service interruptions, natural disaster, third party service provider failure or delay in performance, civil commotion, governmental action, labor dispute, act of God or other causes beyond our reasonable control.
20. Waiver
The waiver by you or by us of any breach of this Agreement shall not operate as a waiver of subsequent breaches of the same or different kind. Our failure to exercise any rights under this Agreement in a particular instance shall not operate as a waiver of our right to exercise the same of different rights in other instances.
21. Assignment
This Agreement, and any rights, licenses and privileges granted herein, may not be transferred or assigned by you, but may be assigned or transferred by us without restriction, notice or other obligation to you or any third party.
22. Applicable Law and Jurisdiction
This General Terms and Conditions of Sale are governed by the Italian law. Any dispute arising between the parties in connection with interpretation, validity, performance and/or termination of the present General Terms and Conditions of Sale and of all the relevant agreements, shall be of the exclusive competence of the Court of Milan, by expressly waiving to the competence of any other Court.
